Riva Gaming Group ("we","us","our")

Privacy Policy relating to our use of your personal information.

Riva Gaming Group operates under the following trading names, Riva Bingo, Beacon Bingo, Heaton Bingo, Hippodrome Bingo and Showboat Casino Slots. This Privacy Policy relates to Riva Gaming Group Bingo Clubs (Riva Bingo, Beacon Bingo, Heaton Bingo, Hippodrome Bingo) generally. It also applies to you if you are a member of one of the Riva Gaming Group Bingo clubs ("Member") and if you are simply a non-member user of this website ("Non-Member User"). In the case of Members this Privacy Policy forms part of your Membership.

By accepting the provisions of this Privacy Policy you are consenting to us using your personal information in accordance with the provisions of this Privacy Policy.

Introduction

We will use, collect and process personal information about you from time to time. We take the security and privacy of you and your personal information seriously and we are committed to safeguarding your privacy on line. Our primary reason for this is to make the service we provide for you more efficient.

Please note that this Privacy Policy may change from time to time, so please check it periodically.

Our Policy

What Personal Data do we process about you and where do we get it from?
We will collect personal information from you (including in particular information such as your name, address, telephone number and date of birth, and potentially your mobile telephone number (if you choose to give this to us) and/or your email address (if you choose to give this to us) from time to time.

Your personal information may be collected by us in any of the following ways:-

(i) the membership application that you complete (on line or at any one of the Riva Gaming Group Bingo clubs);
(ii) other on-line forms from time to time;
(iii) through one of the "Contact Us" links on this website;
(iv) by you dealing with one of our employees over the telephone, at one of the Riva Gaming Group Bingo clubs, by e-mail or by post;
(v) by telephone recording by us (for security and/or training purposes);
(vi) automatically by your internet browser;
(vii) by CCTV at one or more of the Riva Gaming Group Bingo clubs; and/or
(viii) by you replying to mailings and other promotions from time to time.

What do we do with your Personal Data?

We will use your personal information so that:

(i) we can process your membership application with a view to accepting you as a Member;
(ii) we can deal with general queries you raise from time to time through one of the "Contact Us" links on this website or by telephone, by post or at one of the Beacon clubs;
(iii) we can send you information (by post and/or, if you have consented, by email, by telephone and/or by text messaging) about (1) our products, services and promotions and (2) products, services and promotions of our group companies and (3) products, services and promotions of other carefully selected companies, often referred to as 'direct marketing' and 'host mailing'. (For the avoidance of doubt we will not disclose your details to any person for whom we carry out host mailing other than companies which are part of our group companies.) If at any time you do not want to receive such information then please contact our Compliance Officer referred to below;
(iv) we can gather generic information (ie that doesn't identify you) about what pages you visit on this website, how long you stayed on each page, and the route you took to navigate through the pages to help us monitor the accessibility of this website and what your needs might be so that we can develop and improve this website generally;
and for:

(v) the general administration of Member's membership records;
(vi) the general maintenance of our data base/ information databanks;
(vii) for security purposes; and
(viii) for training our employees.

We may from time to time use 'cookies' to store and sometimes track information about you and to personalise / customise the service which we provide to you through this website. A cookie is a small amount of data sent from our server, which is then stored on your computer's hard disc drive. You can set your internet browser to refuse cookies. Alternatively you can ask your internet browser to alert you when a cookie is being set up. Some of the services on this website are only activated if a cookie is stored on your hard disc drive therefore, if you choose not to accept the relevant cookie the particular service on this website in question may not work as we intend it to work. This issue of cookies is relevant to you whether you are a Member or a Non Member User.

By accepting the provisions of this Privacy Policy you are consenting to the processing purposes to be undertaken by us in relation to your personal information set out above.

Who else gets to see your Personal Data?

We will, from time to time need disclose your personal information to various third parties. These third parties are:

(i) our data processors (ie people who process information for us) including the persons who host this website on our behalf and the persons who maintain, update and administer this website on our behalf; and/or
(ii) other of our group companies.

By accepting the provisions of this Privacy Policy you are consenting to the disclosure of your personal information as set out above.
Otherwise we will not disclose your personal information to other third parties unless we have your permission to do so or where we are required by law to disclose such information.

What if you are not in the EEA?

If you access this website from a country outside the European Economic Area then your personal information could be transmitted/ transferred outside of the European Economic Area either by you to us or by us to you. By accepting the provisions of this Privacy Policy you are expressly consenting to such transfer/ transmission outside of the European Economic Area and you acknowledge that the county in question may not have adequate data protection laws.

Your rights

You have the right to object to your personal information being used for 'direct marketing' purposes.

Unless you have already objected/ not provided consent, then if you do not want to receive such 'direct marketing' please contact our Compliance Officer in writing as follows:
(i) by post to:

The Data Protection Compliance Officer
Riva Gamining Group
17a Market Place
Loughborough
Leicestershire
LE11 3EA


(ii) or by email to: comments@rivagaming.com

As mentioned in more detail above, you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up.

You have other statutory rights in relation to us processing your personal information.

Security re Your Personal Data

We are committed to the security of your personal information, however:

(i) We do not provide any on-line or telephone security when you actually provide us, with your personal information. It is your responsibility to ensure that such information is not disclosed to third parties at that time; and
(ii) We do not provide any on-line or telephone security as your personal information is transmitted to us via the internet or by fax or by telephone.

General application of Our Privacy Policy

It should be noted that this Privacy Policy only applies to the collection and use of your personal information provided to us and not to personal information you may provide directly to other persons (including to any third party advertisers to which links may be situate on this website). Each of these persons will have their own privacy or like policies.

Contact information

If you have any questions or queries about us using your personal information you should write, in the first instance, to our Compliance Officer (see contact details above)

If you want to learn more about your rights regarding your personal information, you should contact the Information Commissioner's office information line on: (0044) (0)1625 545745 or visit their website at http://www.dataprotection.gov.uk.